Oak Creek Relational Counseling Center
Pleasant Hill, California
Effective Date: November 29, 2025
Oak Creek Relational Counseling Center (“Oak Creek,” “we,” “our,” or “us”) is committed to protecting your privacy. We know that seeking support for your emotional or relational well-being is a brave step, and we want you to feel safe while visiting our website or contacting us for services. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
This policy applies to information collected through:
• Our website: www.oakcreekcounseling.org
• Our contact forms, intake forms, newsletter signup, and any embedded scheduling tools
• Email or phone inquiries
• Cookies and analytics tools used on our website
This policy does not replace our HIPAA Notice of Privacy Practices, which applies to protected health information (PHI) once you become a client. Instead, this policy explains how we handle the online information you share with us before or outside of therapy.
We collect two main types of information:
1. Information You Voluntarily ProvideThis includes information you choose to share through:
• Contact forms
• Intake forms
• Newsletter signup
• Email, phone calls, or messages requesting therapy
• Requests for scheduling, fee information, or therapist matching
This may include:
• Name
• Email address
• Phone number
• ZIP code or city
• Age or age range
• Basic information about what you are seeking help for
• Preferred therapist or availability
• Any additional details you choose to write
Please remember that contact forms and email are not HIPAA-secure. We encourage you to share only general, non-sensitive information until you speak directly with a therapist.
2. Information Automatically CollectedLike most websites, our website uses cookies and similar technologies to improve your experience. This includes data from:
• Weebly (our website builder)
• Google Analytics (used to understand website traffic)
Automatically collected information may include:
• IP address
• Browser type
• Device type
• Pages viewed
• Time spent on pages
• General location (city-level)
• Website interactions (clicks, navigation patterns)
We do not use this information to identify individuals or for advertising.
We use the information you share to:
• Respond to your inquiry about therapy services
• Help match you with an available therapist
• Communicate about scheduling or intake
• Send you our monthly email newsletter (only if you sign up)
• Improve website functionality and user experience
• Keep our website secure and up-to-date
• Comply with legal and ethical requirements
We do not sell or share your information for marketing purposes.
3. How We Protect Your InformationWe take your privacy seriously. We use:
• Website encryption (HTTPS)
• Secure passwords and access controls
• Trained staff and therapists who follow confidentiality guidelines
• Secure, HIPAA-compliant systems for client records and telehealth (once you become a client)
Please note:
Email and contact forms are not fully secure.
Do not submit sensitive personal information, medical details, or crisis messages through the website. We will guide you to HIPAA-compliant tools once you begin working with a therapist.
4. When Information Becomes Protected Under HIPAAAny information you submit through our website is not yet considered
Protected Health Information (PHI) under HIPAA.
Your information becomes PHI only after:
• You become an established client, and
• Your information is entered into our HIPAA-compliant records system.
Once that happens, our HIPAA Notice of Privacy Practices governs how your clinical information is used and protected.
You may request that notice at any time.
5. Sharing Your InformationWe do not sell, rent, or trade your personal information.
We may share information only in the following limited situations:
Service ProvidersWe use trusted third-party services to operate our website and intake systems, including:
• Weebly (hosting)
• Google Analytics (anonymous traffic data)
• MailerLite or similar service (newsletter distribution, if applicable)
These providers may process limited information on our behalf but are not allowed to use it for their own purposes.
Legal RequirementsWe may disclose information if required by law, such as:
• A court order
• A valid legal request
• To prevent harm or address security issues
Therapists and Intake CoordinationIf you submit a therapy request, the information may be shared internally with our intake coordinator and relevant therapists to find the right match for your needs.
6. Cookies and Tracking TechnologyOur website uses cookies to improve functionality and understand how visitors use the site.
This includes:
• Essential cookies (required for site operation)
• Analytics cookies (Google Analytics, Weebly analytics)
We do not use advertising cookies.
Your ChoicesMost browsers allow you to:
• Block cookies
• Delete cookies
• Opt out of analytics tools
Google Analytics can be disabled with the Google Analytics Opt-Out Browser Add-On.
7. Your Rights (California Residents – CCPA/CPRA)Because we serve California residents, you have specific privacy rights:
• The right to know what personal information we collect
• The right to request deletion of your information (with some exceptions)
• The right to correct inaccurate personal information
• The right to limit the use of sensitive information
• The right to opt out of the “sale or sharing” of data (we do not sell or share your data)
To exercise these rights, email us at: [email protected]
We will respond within legally required timeframes.
8. Data RetentionWe retain website inquiry information only as long as necessary to:
• Respond to your request
• Maintain intake records
• Meet legal, ethical, and administrative requirements
If you become a client, your clinical records are stored according to California law and HIPAA regulations (typically a minimum of 7 years after treatment). You may request deletion of non-clinical website data at any time.
9. Newsletter CommunicationsIf you sign up for our newsletter, we collect your:
• Name (optional)
• Email address
You can unsubscribe at any time by clicking “unsubscribe” in any email.
We never share newsletter subscriber lists with third parties.
10. Children’s PrivacyOur website is not intended for children under age 13 to submit information without parental consent.
Parents or guardians may contact us to request deletion of a minor’s information.
11. Links to Other WebsitesOur site may include links to external websites (e.g., Telehealth platforms, insurance resources). We are not responsible for the privacy practices of these websites. We encourage you to review their policies before sharing information.
12. Changes to This PolicyWe may update this Privacy Policy occasionally to reflect:
• Legal or regulatory changes
• Updates to our services
• Website or technology changes
The “Effective Date” at the top will reflect any update.
13. Contact Us
If you have questions about this policy, or wish to make a privacy request, please contact us:
Oak Creek Relational Counseling Center
Address: 2001 Monument Blvd, Suite 7
Pleasant Hill, CA 94523
Email: [email protected]
Phone: (925) 433-3880
Website: www.oakcreekcounseling.org
We are here to support your privacy and your well-being.
Pleasant Hill, California
Effective Date: November 29, 2025
Oak Creek Relational Counseling Center (“Oak Creek,” “we,” “our,” or “us”) is committed to protecting your privacy. We know that seeking support for your emotional or relational well-being is a brave step, and we want you to feel safe while visiting our website or contacting us for services. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
This policy applies to information collected through:
• Our website: www.oakcreekcounseling.org
• Our contact forms, intake forms, newsletter signup, and any embedded scheduling tools
• Email or phone inquiries
• Cookies and analytics tools used on our website
This policy does not replace our HIPAA Notice of Privacy Practices, which applies to protected health information (PHI) once you become a client. Instead, this policy explains how we handle the online information you share with us before or outside of therapy.
We collect two main types of information:
1. Information You Voluntarily ProvideThis includes information you choose to share through:
• Contact forms
• Intake forms
• Newsletter signup
• Email, phone calls, or messages requesting therapy
• Requests for scheduling, fee information, or therapist matching
This may include:
• Name
• Email address
• Phone number
• ZIP code or city
• Age or age range
• Basic information about what you are seeking help for
• Preferred therapist or availability
• Any additional details you choose to write
Please remember that contact forms and email are not HIPAA-secure. We encourage you to share only general, non-sensitive information until you speak directly with a therapist.
2. Information Automatically CollectedLike most websites, our website uses cookies and similar technologies to improve your experience. This includes data from:
• Weebly (our website builder)
• Google Analytics (used to understand website traffic)
Automatically collected information may include:
• IP address
• Browser type
• Device type
• Pages viewed
• Time spent on pages
• General location (city-level)
• Website interactions (clicks, navigation patterns)
We do not use this information to identify individuals or for advertising.
We use the information you share to:
• Respond to your inquiry about therapy services
• Help match you with an available therapist
• Communicate about scheduling or intake
• Send you our monthly email newsletter (only if you sign up)
• Improve website functionality and user experience
• Keep our website secure and up-to-date
• Comply with legal and ethical requirements
We do not sell or share your information for marketing purposes.
3. How We Protect Your InformationWe take your privacy seriously. We use:
• Website encryption (HTTPS)
• Secure passwords and access controls
• Trained staff and therapists who follow confidentiality guidelines
• Secure, HIPAA-compliant systems for client records and telehealth (once you become a client)
Please note:
Email and contact forms are not fully secure.
Do not submit sensitive personal information, medical details, or crisis messages through the website. We will guide you to HIPAA-compliant tools once you begin working with a therapist.
4. When Information Becomes Protected Under HIPAAAny information you submit through our website is not yet considered
Protected Health Information (PHI) under HIPAA.
Your information becomes PHI only after:
• You become an established client, and
• Your information is entered into our HIPAA-compliant records system.
Once that happens, our HIPAA Notice of Privacy Practices governs how your clinical information is used and protected.
You may request that notice at any time.
5. Sharing Your InformationWe do not sell, rent, or trade your personal information.
We may share information only in the following limited situations:
Service ProvidersWe use trusted third-party services to operate our website and intake systems, including:
• Weebly (hosting)
• Google Analytics (anonymous traffic data)
• MailerLite or similar service (newsletter distribution, if applicable)
These providers may process limited information on our behalf but are not allowed to use it for their own purposes.
Legal RequirementsWe may disclose information if required by law, such as:
• A court order
• A valid legal request
• To prevent harm or address security issues
Therapists and Intake CoordinationIf you submit a therapy request, the information may be shared internally with our intake coordinator and relevant therapists to find the right match for your needs.
6. Cookies and Tracking TechnologyOur website uses cookies to improve functionality and understand how visitors use the site.
This includes:
• Essential cookies (required for site operation)
• Analytics cookies (Google Analytics, Weebly analytics)
We do not use advertising cookies.
Your ChoicesMost browsers allow you to:
• Block cookies
• Delete cookies
• Opt out of analytics tools
Google Analytics can be disabled with the Google Analytics Opt-Out Browser Add-On.
7. Your Rights (California Residents – CCPA/CPRA)Because we serve California residents, you have specific privacy rights:
• The right to know what personal information we collect
• The right to request deletion of your information (with some exceptions)
• The right to correct inaccurate personal information
• The right to limit the use of sensitive information
• The right to opt out of the “sale or sharing” of data (we do not sell or share your data)
To exercise these rights, email us at: [email protected]
We will respond within legally required timeframes.
8. Data RetentionWe retain website inquiry information only as long as necessary to:
• Respond to your request
• Maintain intake records
• Meet legal, ethical, and administrative requirements
If you become a client, your clinical records are stored according to California law and HIPAA regulations (typically a minimum of 7 years after treatment). You may request deletion of non-clinical website data at any time.
9. Newsletter CommunicationsIf you sign up for our newsletter, we collect your:
• Name (optional)
• Email address
You can unsubscribe at any time by clicking “unsubscribe” in any email.
We never share newsletter subscriber lists with third parties.
10. Children’s PrivacyOur website is not intended for children under age 13 to submit information without parental consent.
Parents or guardians may contact us to request deletion of a minor’s information.
11. Links to Other WebsitesOur site may include links to external websites (e.g., Telehealth platforms, insurance resources). We are not responsible for the privacy practices of these websites. We encourage you to review their policies before sharing information.
12. Changes to This PolicyWe may update this Privacy Policy occasionally to reflect:
• Legal or regulatory changes
• Updates to our services
• Website or technology changes
The “Effective Date” at the top will reflect any update.
13. Contact Us
If you have questions about this policy, or wish to make a privacy request, please contact us:
Oak Creek Relational Counseling Center
Address: 2001 Monument Blvd, Suite 7
Pleasant Hill, CA 94523
Email: [email protected]
Phone: (925) 433-3880
Website: www.oakcreekcounseling.org
We are here to support your privacy and your well-being.
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Hours by Appointment
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408-320-5740
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@ 2025 Oak Creek Relational Counseling Center